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1.0

First of all, you will note that the people working there have western names but foreign accents. This is not in any way meant to be a prejudiced comment, it just means their business structure is misleading.

The phone lines are often unclear with funny background noise, and once you've been convinced to take on their services by the customer service agent's initial friendly and serviable manner, after that, your project manager is most often unavailable or simply not there. If you call several times, customer services agents will give you a different story as to the whereabouts of your project manager. Then there is the website itself. The so-called website designer works like a robot so you as the customer must already know how a website works and what the best design for today's market and your purposes is, and follow every step they take, as all they'll do is simply find pictures on the net and copy and paste your text.

There is no real concern or expertise for your site and the most obvious layout and spelling mistakes are made - my website was simply left unfinished with gaps in the template. And my one month website project took six months! This is made even worse as you always have to go through your project manager and you have no idea who is actually working on your website. Furthermore, LogScientist will offer you a great 5 year deal on hosting, but it is risky as it is very difficult to obtain the password information and access the hosting company (in my case LiquidWeb) directly in case of need.

When I asked LogoScientist for my hosting access details a few months after purchase, I no longer had access to my original project manager, so called Steve Anderson, and another person had to contact the web design team who gave her the wrong credentials. With all this, needless to say, I have had to have the website completely redone with new hosting and a big loss of money as a few thousand dollars may be a lot but, compared to legal fees you'd have to pay, it is very little. And I guess that's how LogoScientist gets away with their bad service.

I so wish I'd read reviews like this from the start - I've lost not only time and money with LogoScientist but a ton of business too as you can imagine. Stay away from them!

Reason of review: Poor customer service.

Logo Scientist Cons: Customer service, Quality of product.

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